Returns

- Blu utilizes a standard *14-day* Return policy on all qualifying defective and all qualifying non-defective merchandise only, unless otherwise specifically indicated (per manufacturer's regulations). And in those cases, the manufacturer themselves would handle any request.
- To cover service charges, inspected merchandise found non-defective upon a defective claim a 15% processing fee from merchandise total will be assessed. Original and Return/Exchange shipping fees are unfortunately non-refundable.

- Returns will be accepted as long as these minimum requirements are met:

**1*. All original packaging and accessories are intact (and don't worry if you had opened the plastic packaging of your item, and cleanly cuts are recommended upon doing so).
**2*. The return request itself is officially made within a 14-day period from receipt of item.
**3*. The request meets the criteria outlined below for Specialty Item returns.
**4*. Obtain an authorized RA# (and this can be done, along with your request, by simply contacting us directly using our service request form - stating your first and last name, order # and basic brief outline of problem)

*!! Important tip on RMA's !!*: Defective and Non-defective product will only be accepted in returnable/resalable condition with all its original packaging. DO NOT write the RA number that you receive on the original product packaging (instead, write this legibly on the shipping label itself, or on the box near the shipping label, but assuring barcodes/numbers etc. are not accidentally overwritten - e.g. RA# xxx), this will make the product ineligible for resale, and more importantly, your refund!

- Once the RMA request is received and processed and you have obtained your official number, you will also be simultaneously given our Returns Warehouse mailing address for your package.
- Most Return Authorization numbers are good for fourteen (14) days after issuance and expire thereafter. Any products received after the expiration date indicated in RMA instruction email will be refused and you still would forfeit the shipping costs!

Specialty Item returns -
for Home and Mobile A/V Subwoofers/Speakers: Our Return Policies do not cover subwoofers or speakers if they contain blown voice coils or if the speakers themselves have been torn or punctured. This is considered physical damage and is not covered by our Return Policy nor the standard manufacturer's warranty.
for Personal Care/Health and Fitness products - such as electric shavers, hair products, fitness/exercise equipment and accessories, and other personal bodily-contact merchandise: Returns accepted with all accessories and packaging intact and in un-used and brand new orginal condition only. No exceptions. Defective product for same-item replacement only.
for Video Game Systems and Software: TheSkyBlu tracks serial numbers on all gaming consoles. Defective return time is 30 days from original purchase date. All console returns must include console, controller(s), software/games (if bundle pack), A/V cables and power cords, and original box and packaging. Customer will be charged for missing parts. All defective software must be returned for same product replacement only. No credit. Qualifying software returns are only accepted in un-opened and orginal-boxing condition. Opened software/media/blank media are non-returnable.
for Furniture: Any furniture items that have been assembled (if product arrives unassembled), or any furniture containing obvious signs of usage and/or blemished conditions are not acceptable for return, and will result in the merchandise being returned to buyer at buyer expense.
JVC: No returns for credit on color televisions, Plasma, LCD TV, VCR, DVD, TV/DVD, Home Theater-in-a-box or camcorders. JVC Authorized service center repair only (800-537-5722)
Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color televisions, fax machines or camcorders. Panasonic Consumer Electronics Authorized customer service center for repair only. (800-222-4213)
Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater-in-a-box, TV/VCR or TV/DVD. Toshiba Authorized customer service center for repair only. (800-631-3811)
ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Must meet all other standard Return Policy critera. Viewsonic serial number tracked and is required for return.

The Sky Blu must abide by the official return policies and procedures as dictated and required by our manufacturers/distributors. Please allow up to 7-10 business days warehouse processing time for all item returns/exchanges to be officially accepted and credited. All refund credits are made to the same payment account used for the original purchase.

ALL QUALIFYING RETURNABLE PRODUCT MUST BE IN ITS ORIGINAL PACKAGING, WITH ALL MANUFACTURING MANUALS, PARTS AND ACCESSORIES. ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN CHARGEBACKS, PENALTIES &/OR OTHER FEES, UP TO AND INCLUDING REFUSAL OF PRODUCT AND DENIAL OF ANY RA CREDIT WHATSOEVER. RETURN/EXCHANGE SHIPPING FEES ARE NON-REFUNDABLE (INCLUDING DEFECTIVE MERCHANDISE). Replacements will be sent via standard Ground at no charge.

- All items returned that are incorrect, physically abused or damaged will not be accepted and will be automatically refused by our Returns Warehouses.
- Return Policy does not cover damage to any merchandise due to improper installation, an item physically altered by the end-user/consumer, or from services performed by parties other than The Sky Blu

*The Sky Blu is not responsible for rare typographical human-errors or other unintentional and erroneous data in supplier catalog listing publications, please consult manufacturer's website or official user's guide for more/latest product details/specifications. Pricing, Images/Media, Manufacturer model updates/upgrades etc. from point of original listing date are subject to change without notice.